Can you help me promote my website?

Yes! As a standard procedure for all websites, we align our design principles with commonly accepted benchmarks for search engine optimization. All of our packages include full keyword, page title and meta-tag administration tools to increase the likelihood of a favorable search engine ranking. Katian creative also offers advanced site promotion plans for customers looking to develop a comprehensive online marketing strategy for their business. Our consultants will work within your budget and requirements to formulate an effective solution that increases online awareness and promotes your business to a wider global market.

Can you provide graphics that are relevant to my business?

Yes! Katian creative can use a combination of stock photography and images/graphics that relate to your business or industry to help create a professional design for your website.

How much does a website cost?

Our website packages start from as low as $2000 and up to six figures, all depending on the amount of time used to design and custom develop your project. We offer business-specific products to help keep the cost as minimal as possible, but custom design and/or development work is billed accordingly. To choose the package that is right for your business.

How should I design and develop my website?

There are an overwhelmingly large number of paths for building a successful online business. Our business consultants are here to help you find the best, most cost-effective route for designing and developing your website through our team’s experienced insight. With input from a full service team including senior designers, developers, marketing specialists, information architects, creative strategists and more, our consultations provide a comprehensive scope for your business to succeed online.

What is an ICP license?

An ICP license is short for “Internet Content Provider” license or ICP备案 issued by the Chinese Ministry of Industry & IT (MIIT). These are available to those with some physical presence in China. If that’s you, great. If not, Hong Kong can offer a good alternative with no ICP needed.

What happens after I have my website built?

Once you have spoken with an Katian creative consultant, you will receive an electronic copy of our Website Survey & Planning document. A simple planning tool designed to help you collate and organize the content and look for your new website. If you are unsure of the correct package for your business or require some presales assistance, we would welcome the opportunity to meet with you and discuss the project at our Beijing office . Once the website survey has been finalized and all of the accompanying artwork has been received, our graphics team will begin preparing a concept design for your website.

Will I know how to maintain and update my website once it is complete?

Of course! Our Starter Kit comes with a detailed user manual that clearly describes all of the available functionality in a step-by-step reference guide. All documentation includes detailed diagrams and screenshots to help familiarize you with Site Control and present the various features in the most understandable way. We also offer a complimentary training service to all customers that feel more comfortable with an interactive demonstration from one of our internet marketing consultants. We maintain a fully equipped training lab in our head office designed to provide the ideal staging environment for personalized education. Our goal is to bring you up to speed with the website content management system and to demonstrate all of the available functionality at a pace that suits you. Feel free to book a lab session at a time that is convenient for you.

If I don't want to update my own website content, can you do it for me?

Of course! We offer a range of maintenance plans designed to save you time and ensure that your website is constantly reflecting a fresh look with the most up to date content.

What happens if I have problems using the CMS?

If our CMS manual doesn't have an answer for you, our support team is always available by phone or email, Monday through Friday, 9am-6pm (Beijing Time). If you have any problems or questions, just call or email us for a same-day response.

Do I need to purchase a website domain name?

No, all you have to do is choose the right one and we will do the rest. Our website design and development packages include registration of a .com domain name for 1 year, as well as the domain configuration required to make it work with your website.

How long will it take to build a Web site?

The development timeline of your website depends on the complexity of the project; it can range anywhere from 1 week (for the most basic of sites) to 3 months. Talk to a website consultant for more information.

What happens to my domain name and email if I cancel my service?

The domain name included with your account is registered in your name. If you decide to cancel your plan, you can choose to transfer your domain name to another provider. You will have to reconfigure your email addresses with the new servers settings. We can provide you with a static output of your website for transfer if required.

What kind of services can I expect once I launch my Website?

We are constantly monitoring the Web and keeping up to date with the latest technologies. Our website designers, website developers and business consultants are always available to discuss the latest developments and potential opportunities that may enhance the utility of your website. To learn more about the additional services currently offered by Katian creative, please visit our business marketing services section.

Will I need you to maintain my website once it's developed?

No. Every package comes with the CMS Website Content Management System and complete documentation for maintaining all aspects of your website. We also conduct complimentary training sessions for customers at our local training lab.

How do I get additional services such as maintenance or training

Services that do not occur on a fixed monthly basis (such as optional components and extra services) will be invoiced on a standard 14-day credit policy. Payment for these services can be made by direct transfer.

I'm not at the office, how do I check my email online?

Katian creative offers our clients webmail services, allowing you to access your email from any internet-enabled computer. Just log on to http://webmail.{yourwebdomain}.com and enter your complete email address and password to get to your webmail control panel.

I want to setup my email account in Outlook, how do I?

We have a complete step-by-step email setup guide available for download.